EMC Global Services Associate Program - Technical Support Engineer
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe - Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What can EMC offer you ?
Global Services Associate Program(GSAP) is one of EMC key trainee programs to cultrate excellent technical support engineers. It's a fast track platform. During the 2 years trainee program, you will enroll 2 months boot camp at the first stage. Meanwhile, you will also have the dedicated mentor as coach from time to time.
Being a member of GSAP, you could gain:
?Develop and fast grow in a big multinational company with systematic trainings
?Interface with global world-class clients and customers
?Deal with advanced and hottest IT technologies
?Be part of the fastest growing market
Apply the position, join the GSAP, work with a trustable team build up your future with EMC together.
What do we need from you?
Bachelor in Computer Science, Engineering, or related field with strong logical analysis and troubleshooting skills.
Working knowledge of major operating system software.
Ability to support and communicate with customers over the phone or preferred communication method by customer.
Solid organizational, interpersonal, communication, telephone and presentations skills.
Interests and passion in remote technical support positions (either of these products): storage hardware; storage software; virtualization products and etc...
Fluent in English and Mandarin listening, speaking and writing
Fluent in Japanese / Korean listening, speaking and writing is preferred